This Digital Delivery Policy explains how monitoring products and related setup information purchased from GamiTrend Software are supplied. GamiTrend Software is operated by Westport Digital Limited, a company registered in England and Wales under company number 17275791.
1. Scope and nature of our products
Our products are digitally supplied website, server, endpoint, availability, performance, certificate, domain, API, security-status and related monitoring services. Nothing is shipped by post or courier, no physical delivery fee applies, and delivery is made electronically to the email address and account information provided during checkout.
Each product page describes the principal monitoring function, intended use, access period, supported target type and any material configuration limits. If the order confirmation and a product page differ, please contact us before activation so that we can clarify the order.
2. Order receipt and acceptance
After checkout, we normally send an automated acknowledgement confirming that the order has been received. This acknowledgement is not a guarantee that the order has been accepted or that monitoring is already active. An order is accepted when payment is successfully authorised, any proportionate security review is complete, and we send the delivery or activation instructions.
We may decline or cancel an order where payment is not completed, information is materially inaccurate, the requested use is prohibited by our Acceptable Use Policy, the target cannot lawfully be monitored, or the product is unavailable. If we cancel an order after receiving cleared funds and before delivery, the amount paid will be returned to the original payment method.
3. Standard delivery timetable
Order confirmations are usually sent shortly after successful payment. Setup instructions, access details or a request for the information needed to configure the service are normally issued within one business day. A business day is Monday to Friday, excluding public holidays in England.
The timetable begins when payment is confirmed and the checkout information is complete. Delivery may take longer if a payment remains pending, the payment processor requests verification, the customer submits incomplete or inconsistent details, the target requires additional authorisation checks, or an unusual order requires manual review. We will not deliberately delay delivery and will communicate any material issue using the checkout email address.
4. What digital delivery includes
Depending on the product, delivery may consist of an account invitation, setup guide, secure access link, monitoring configuration request, activation confirmation, dashboard instructions or alert-channel configuration. Delivery is complete when the relevant instructions or access information have been sent to the email address supplied at checkout, or made available through the customer account.
Monitoring can begin only after all required technical and administrative information has been provided. This may include an authorised domain, URL, IP address, endpoint, protocol, expected response, monitoring interval, notification address or allowlisting information. We will request only information reasonably necessary to configure and operate the purchased service.
5. Customer responsibilities during setup
Customers must provide a working email address, accurate order information and a target they own or are expressly authorised to monitor. The customer is responsible for checking that automated messages from gamitrendsoftware.com are not blocked and for responding promptly to reasonable setup questions.
Where a target uses access controls, rate limits, bot protection, firewall rules or geographic restrictions, the customer may need to make an authorised configuration change or allowlist our monitoring traffic. A delay caused by missing information, an unreachable target or a customer-controlled restriction is not treated as a failure to deliver the digital product.
6. Verification and fraud prevention
We may conduct proportionate checks to protect customers, payment partners and our services from unauthorised transactions, abuse and fraud. These checks may include confirming the purchaser’s email address, order details, payment status, intended target or authority to monitor. We will never ask a customer to send a full payment-card number by email.
If verification is required, delivery may be paused for a reasonable period. If the requested information is not provided, or the order presents a risk we cannot reasonably resolve, we may cancel it and refund any captured payment in accordance with our Refund & Cancellation Policy.
7. Delivery problems and non-receipt
If an expected email has not arrived, the customer should check spam, junk, quarantine and corporate filtering folders, confirm that the checkout email address was entered correctly and add our domain to any approved-sender list. If delivery has still not been received by the end of the next business day, contact support@gamitrendsoftware.com with the order number and purchase email address.
After verifying the request, we will re-send the relevant information or provide it through another appropriate secure channel. We may ask for limited information to confirm that the requester is the purchaser or an authorised representative.
8. Service availability and technical dependencies
Digital delivery and activation can depend on hosting providers, networks, domain-name systems, certificate authorities, email providers, payment processors and customer-controlled systems. We take reasonable steps to maintain continuity, but a third-party outage or a target-side configuration problem may temporarily affect delivery or activation.
If a material issue within our control prevents us from supplying the purchased product within a reasonable period, the customer may request cancellation and a refund for the undelivered service. We may first offer a technically equivalent remedy where that would resolve the issue without reducing the product’s essential function.
9. Access period and renewal
The access period is the period stated on the relevant product page or order confirmation. Unless a product page and checkout expressly state otherwise, purchases are one-off orders for a fixed access period and do not renew automatically. The end of an access period does not create a further charge without a new order or a clearly disclosed renewal arrangement accepted by the customer.
10. Immediate supply and cancellation rights
Where applicable law provides a cooling-off period for a digital service or digital content, the customer may be asked to request immediate supply and acknowledge the effect that activation may have on the right to cancel. This does not remove statutory rights where a service is not supplied with reasonable care and skill, is not as described, or cannot be provided.
Important: Delivery is electronic only. We do not send physical products, activation cards or boxed software.
11. Contact
Questions about delivery or activation should be sent to support@gamitrendsoftware.com. Please include the order number, purchase email and a concise description of the issue. General enquiries may be sent to info@gamitrendsoftware.com.
