{"id":944,"date":"2026-08-27T21:30:56","date_gmt":"2026-08-27T21:30:56","guid":{"rendered":"https:\/\/gamitrendsoftware.com\/?page_id=944"},"modified":"2026-08-27T21:56:25","modified_gmt":"2026-08-27T21:56:25","slug":"service-disclaimer","status":"publish","type":"page","link":"https:\/\/gamitrendsoftware.com\/?page_id=944","title":{"rendered":"Service Disclaimer"},"content":{"rendered":"

Last updated: 27 August 2026<\/strong><\/p>

This Service Disclaimer explains the technical limits of monitoring information supplied by GamiTrend Software. It should be read with the relevant product description and our Terms of Service. It does not exclude rights or liabilities that cannot lawfully be excluded.<\/p>

1. Monitoring is an information service<\/h2>

Our products observe specified technical conditions and present results or alerts based on the purchased configuration. They support awareness and troubleshooting, but they do not operate, repair or secure the customer’s target unless a product description expressly states otherwise.<\/p>

A result is a point-in-time or interval-based observation from a particular location and network path. It is not a complete statement about every user, region, device, component or moment.<\/p>

2. No guarantee of uninterrupted availability<\/h2>

We do not guarantee that a website, server, API, endpoint, certificate or other target will remain available, fast, secure or error-free. Monitoring can report or help identify a condition, but it cannot prevent the target, hosting provider, network, DNS, certificate authority, application or third-party integration from failing.<\/p>

The customer remains responsible for capacity planning, redundancy, backups, recovery, patching, maintenance and operational response.<\/p>

3. False positives, false negatives and delay<\/h2>

A check can report a problem that is temporary, localised or not visible to another user. It can also fail to detect a problem that occurs between checks, affects a different route, is concealed by caching, returns an expected response despite an internal failure or falls outside the configured condition.<\/p>

Alerts may be delayed, duplicated, grouped, filtered or not delivered because of email filtering, network interruption, provider outage, configuration error or other technical cause. Customers should maintain current alert destinations and independently validate significant events.<\/p>

4. Configuration determines scope<\/h2>

Accuracy and usefulness depend on the selected target, expected response, interval, threshold, location, protocol and notification settings. An incorrectly entered URL, obsolete endpoint, blocked monitoring address, overly broad expectation or changed target can produce misleading results.<\/p>

Customers should review the configuration after material changes to their website, hosting, DNS, certificate, firewall, application or provider. Support can assist with the purchased configuration but may not have access to a customer’s internal systems.<\/p>

5. Not penetration testing or a security certification<\/h2>

Unless a product expressly states otherwise, our service is not penetration testing, vulnerability scanning, malware removal, code review, digital forensics, managed detection and response, compliance certification or a guarantee against cyberattack. A successful monitoring result does not prove that a target has no vulnerability or compromise.<\/p>

Customers should obtain qualified security assistance where their risk, contract, insurance or regulation requires a professional assessment.<\/p>

6. Not professional, legal or regulatory advice<\/h2>

Monitoring results, dashboards, product descriptions and support communications are technical information and are not legal, financial, insurance, medical, regulatory or other professional advice. They should not be treated as confirmation that a customer complies with a law, standard, contract or service-level obligation.<\/p>

Customers are responsible for obtaining independent advice appropriate to their circumstances and for deciding how to respond to a result.<\/p>

7. Third-party systems and infrastructure<\/h2>

Service operation may depend on hosting, cloud, network, email, DNS, certificate, payment, analytics and other providers. A third party can change its service, restrict traffic, experience an outage or discontinue a feature without our control.<\/p>

We take reasonable steps regarding providers we select, but we are not responsible for the independent acts, omissions, terms, security or availability of a customer’s provider or a third-party target. Our responsibility for our own service remains subject to the Terms of Service and applicable law.<\/p>

8. Customer-controlled systems<\/h2>

We do not control the customer’s code, hosting account, credentials, firewall, content delivery network, DNS zone, certificate installation, server capacity, internal network, data quality or incident response. A failure or change in those systems may affect both the target and the monitoring result.<\/p>

The customer must maintain accurate contact information, lawful authority, appropriate access controls and a safe configuration. Credentials and sensitive secrets should never be sent through an insecure support channel.<\/p>

9. Critical and safety-sensitive use<\/h2>

Our standard products are not designed to be the sole control for emergency, life-safety, medical, transport, critical infrastructure or other use where a missed or delayed result could cause serious harm. Such systems require independent, redundant and appropriately certified controls, trained personnel and tested response procedures.<\/p>

10. Reports, historical data and comparisons<\/h2>

Historical results reflect the configuration and service records available at the relevant time. A configuration change, retention limit, provider change or technical correction may affect comparability. Reports should identify their period and scope and should not be presented as broader evidence than they support.<\/p>

We do not authorise alteration or selective presentation intended to mislead a third party.<\/p>

11. Product changes and maintenance<\/h2>

We may update methods, providers or interfaces to improve security, compatibility or reliability. Maintenance and emergency changes can temporarily affect access. We aim not to materially reduce the essential function of a paid product during its access period without an appropriate remedy.<\/p>

12. Support limitations<\/h2>

Support covers reasonable assistance with delivery, access and the purchased monitoring configuration. It does not include administration of the customer’s hosting, repair of application code, investigation of an unrelated security incident or unrestricted consultancy unless separately agreed.<\/p>

Diagnostic advice may be based on information supplied by the customer and records available to us. Incomplete or inaccurate information can limit the advice.<\/p>

13. Financial decisions and business loss<\/h2>

Customers should not make an irreversible or high-value decision solely from one alert. Validate material results through appropriate logs, provider status information, internal tests and responsible personnel. Business customers should maintain insurance, continuity planning and independent controls proportionate to their risk.<\/p>

14. Consumer rights and liability<\/h2>

Nothing in this disclaimer excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. It does not remove a consumer’s right to receive a service supplied with reasonable care and skill or a product that materially matches its description.<\/p>

Any limitation of liability is governed by the Terms of Service and applies only to the extent permitted by law. If a verified fault within our control prevents delivery of the essential purchased function, the remedies in our Refund & Cancellation Policy may apply.<\/p>

15. External links and references<\/h2>

A link or reference to a third party is provided for convenience or technical context and does not automatically mean endorsement, partnership or responsibility for that party. Third-party terms and policies apply independently.<\/p>

Practical rule:<\/strong> Treat monitoring as one layer of operational visibility. Combine it with backups, secure configuration, patching, independent logs, access control and a tested incident-response plan.<\/p><\/div>

16. Contact<\/h2>

Questions about the scope of a product should be sent to support@gamitrendsoftware.com<\/a> before purchase. GamiTrend Software is operated by Westport Digital Limited, company number 17275791.<\/p><\/div><\/div>","protected":false},"excerpt":{"rendered":"

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